Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At Solepatha, it’s personal—literally. Our founder, Sarah, still replies to every single email herself. It started as a quirky habit back in 2018 when we were just a tiny team working out of a garage in Montgomery. Now, even with growth, that tradition hasn’t changed. Crazy? Maybe. But it’s how we’ve built trust, one conversation at a time.
Honestly, we don’t just say this—we mean it. That 5-star review about our eco-friendly packaging? It inspired our zero-waste initiative. That frustrated message about sizing? It led to our detailed fit guide. Whether it’s a "thank you" note or constructive feedback, we read it all. And hey, if you’re wondering—yes, Sarah still keeps a printed folder of her favorite customer letters (yes, actual paper!).
P.S. Need help ASAP? Skip the form and call us directly. Fun fact: Our longest customer call lasted 47 minutes—turns out, Linda from Texas really loves discussing sustainable fabrics!
Maybe you’re curious about our sourcing practices. Or perhaps that sweater looked brighter online (we’ll fix the photos!). Whatever the reason, here’s the thing: We’re not just "customer service." We’re your advocates. Last month alone, we processed 37 refunds before customers even asked—because if something’s not right, we want to make it right.
Pro tip: Email us before 10am CST for the quickest reply. Mornings are when Sarah drinks her famous lavender latte and tackles the inbox!
